Frequently Asked Questions


Keyser FiveM Software Assistance

How can I register & redeem my Pellix key?

1. Preparation Steps

  • Before downloading or running the software, you must disable any active antivirus or it may block or delete critical files.
  • Disable Windows Defender: Press Windows Key + I to open Settings.
  • Go to Privacy & Security > Windows Security > Virus & Threat Protection.
  • Click Manage Settings under “Virus & threat protection settings”.
  • Turn off Real-time protection and all other protections listed.

2. Disable 3rd-Party Antivirus (if installed):

  • Open your antivirus software (e.g., Avast, Norton, McAfee, Bitdefender).
  • Find the settings or protection menu.
  • Temporarily disable real-time protection, auto-scanning, and firewall if needed.
  • In some cases, you may need to uninstall the antivirus completely if it causes conflicts with the loader.

3. Register a Keyser Account

  • Visit https://keyser.gg/ and create an account using the same email you used to make your purchase.
  • This ensures your license key will be correctly linked to your account.
  • Set a secure password and verify your email if prompted.

4. Download the Software

  • After logging into your Keyser account:
  • Navigate to the downloads section of the dashboard.
  • Download the latest version of the Keyser loader.
  • Save the file somewhere easily accessible, like your desktop.

5. Launch and Activate the Software

  • Right-click the loader and select “Run as administrator”.
  • When prompted, log in using your Keyser account credentials (the username and password you created in Step 3).
  • Enter the license key you received in your email or found under Game Keys.
  • The loader will validate your key and prepare the cheat for use.

6. Start FiveM and Use the Software

  • Once the loader confirms success, open FiveM.
  • The cheat will activate in-game, and you should see the menu once you’re in a server or main screen.
  • Most Keyser software menus can be opened with the Insert key on your keyboard (unless otherwise stated).

Additional Tips

  • Always disable antivirus before each use, or set exceptions for the Keyser loader files.
  • Do not share your license key or account credentials—each key is locked to one user.
  • If the loader crashes or doesn’t open, re-check your antivirus settings or reinstall any missing system dependencies (such as Visual C++ Redistributables).

Official Help & Troubleshooting

  • If you encounter any problems, visit the official guide for troubleshooting or open a support ticket:

https://keyser.gitbook.io/keyser-faq/how-to-register

Video tutorial: https://www.youtube.com/watch?v=YAEp9MojTok

I getting First/Second check failed error, what should I do?

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  • If you have this error, switch FiveM to Release channel
    image (1).png
How do I fix Injection Error #1?
  • If you have “Injection Error” like this, try to restart the PC or check if you have all permission in your PC, if you continue to have the error open a ticket here. https://discord.com/invite/keyserback

image (2).png

My loader keep crashing, what should I do?
  • If the loader crash or when you press F5 FiveM crash, Sync timezone or restart your PC or remove the Anti-virus, and if the error persists open a ticket here. https://discord.com/invite/keyserback

Screenshot 2025-06-06 135057.png

I am getting Error "Don't use full-screen exclusive when initialize", what should I do?
  • Just switch your game to full-screen not full-screen exclusive
I am Stuck at "Awaiting script.." how can I fix this?
  • Press F5 when your player spawned
Loader say Injected but nothing is happening
  • If you got this error, check if you have admin rights in your PC, and if it haven’t fixed then create a folder in C:\Windows\IME ( create the folder named IME )
Can I get banned for using your software?
  • Our software uses advanced protection systems to ensure your safety. We regularly update our security measures to keep you protected.

Security Features:

  • Anti-detection system
  • Regular updates
  • Real-time monitoring

Our Guarantee:

  • 24/7 protection
  • Instant updates
  • Support assistance
How often do you update the software?

We maintain a regular update schedule to ensure optimal performance and security. Our team works around the clock to provide:

  • Weekly feature updates
  • Immediate security patches
  • Monthly major releases
  • Continuous improvements based on user feedback