Customers are eligible for a refund if the product fails to meet their expectations, provided they meet the following qualifications:

[+] Refund requests must be made within one week from the date of purchase to be considered valid (24 hours for tiers lower than 7 days). Any requests outside of this one-week grace period will not be honored, except in cases where special access is granted.
[+] Refunds will be evaluated if the customer’s key or product is entirely incompatible with their software program or computer, rendering it unusable.
[+] In situations where the key cannot be redeemed or used, a refund may be issued.

It’s important to note that refunds will not be granted for the following reasons:

[+] If a user has been banned.
[+] Due to personal preferences such as dissatisfaction with the menu.
[+] Simply because the customer decided not to make the purchase on a particular day.
[+] Based on financial constraints, as we are unable to process refunds for this reason.

Note:
Refunds are only available if we failed to help you fix the issue with your product, not because you lost interest or got tired of what you purchased, and we have the right to deny refunds for any reason as disclosed within our Terms of Service.

We do have the right to deny refunds and offer only product exchanges depending on the situation at hand and the product in question. Otherwise, our refund is usually friendly towards customers and our goal is to always resolve any issues presented by you the customer to us.